A little about myself. I had a nervous breakdown a few years ago and find it difficult talking to people i don't know - and can not handle any kind of confrontation. My experience with Halfords has exacerbated my problems, I only hope a solution can be found without any additional stress. After purchasing a nearly new car, I decided to help protect it by having a dashcam with a rear camera installed. Reading reviews I decided to go with a Nextbase 522GW and began looking at prices. Halfords had a deal where the price of the front and rear cameras installed was on offer, and having used our local Halfords garage for our MOT, and getting great service for years, decided to go ahead. On the day of the installation it was raining extremely hard, but after entering the store I could see the same gazebo that was shown on the installation video online, and so was not concerned. After speaking to the assistant behind the counter, he asked to look at the car, said that there would be no problem and took the keys - he said it would take about 90 minutes so my wife and I walked to the local shops. After about 95 minutes we walked back to Halfords and was immediately concerned that the gazebo had not been used. We waited in the store for a further 30 minutes for the installer to finish, and into the store he came in a dirty oil stained coat that he had wore inside my new car! I asked why the gazebo had not been used and he replied "it is broken", I then asked why he had not mentioned this when we first arrived and he said "i didnt think it was going to rain so hard" - it was raining heavily when we first arrived! He then grabbed a small cloth from behind the till and made a laughable attempt to dry the car, moving the water around a little. I asked if there were any problems, he said "no, it was easy". But on opening the car up it was apparent that he had issues with the rear camera, it being installed in a bodged fashion with the cable badly routed disturbing the roof lining, the plastic trim over the rear window, and having a large amount of wire hanging down in front of the window. The camera was also installed very low in the middle of the window rather then at the top. We went into the store, purchased a towel to dry the seats so we could sit in them, drove home and immediately got in touch with Halfords through their live chat feature. I explained the issues we had to the first person who answered the chat - and they hung up....I tried again. I explained the issues to the second person, who also hung up...I tried again. The third person actually stayed online after me explaining the issues, and was very helpful, and sympathetic to our concerns. They escalated the complaint and told me a store investigation would take place. At first I was hesitant to have any more dealings with the Rochdale branch but was assured that the investigation was necessary to further our complaint, I agreed that the branch manager could call us in 24-48 hours time. The online agent agreed I could remove the rear camera as it was installed in a terrible location. I opened the hatchback of my car and the plastic trim which had the wire passing under it fell off! At least this made removing the camera easy. I have photographs of everything I have listed above, and a transcript of my online chat. The car now needs valeting, and has no rear camera, we have paid for an install that was worse than I could have done myself, (a 2 minute search online found a video showing the correct routing for my car when installing a rear camera), and bought a towel we shouldn't need to dry my car. 4 days later we have not received a call from Halfords. I will update this review as things progress.