I visited the store yesterday to buy a jump starter pack I bought on click and collect. It wasnt cheap at nearly £100 but I like Halfords as company and have the used the shop many times every year. Everything was fine until I got home and opened the box to find there are no instructions or lead to charge the battery pack. I went back to the store and asked if they could change it for another one or even just supply a lead to charge it which they sell according to the assistant. Unfortunately they had no more in stock and couldn't order one in from another shop or depot. The assistant spoke to the manager who wasn't really interested and seemed to suggest I take it back home without a lead and instructions or accept a refund. I couldn't really hear the conversation as they were talking over their Bluetooth ear pieces but that was gist of it according to assistant. By this time I had been in the store for 45 mins and said ok I give up just give me a refund then. I had paid via paypal and was told that the credit would go back to paypal then into my linked bank account, yes thats fine I said. The assistant had to speak to the manager to get code for the till and was going well until he said put your card in the machine, I didn't have my wallet as I didn't really want a refund, just a lead to charge my fancy jump starter pack. I asked could he not as he previously had said just credit paypal back, the answer was no. I was told I would have to go home and make a third journey to the store to get a refund and he shrugged his shoulders that's it. Not happy and wont be using the Chelmsford store again, all this could have been resolved by simply supplying a lead they sell anyway for a few pounds and if I had my wallet I would have bought one. Poor service and attitude by the Manager and a very disappointed customer who had only ever had good experiences with the firm