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Disappointing experience, please avoid! Customer service is atrocious. I was put on hold twice after calling and could hear everything in the background. I heard the persistent cough of an employee and a different employee repeating a different customers personal details (name, email address, phone number). This is unacceptable and made me very uncomfortable! Furthermore, when collecting of my car, I asked about the details of the work done and received the response "I don't know, it's not me that did it, was it". Hearing this from a halfords employee after they have worked on my car is extremely worrying. Save yourself the trouble and go to a local garage. Will probably be cheaper and more trustworthy.
3 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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Alice, Customer Support

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