Absolutely hopeless from start to finish! Ordered a bike online to be built and delivered. Wrong size bike delivered twice, but the most infuriating and frustrating thing was the length of time it takes to get through to customer services (20-45 minutes) depending on how many times you get cut off or put through to someone you can’t hear or understand (Indian call centre??). Once you do get through you are frequently out on hold for long periods of time. My refund wasn’t straight forward either - they only refunded 10% of the total cost - so I spent a long time (several calls/live chats) getting it sorted. I have submitted a complaint to the ‘resolution expert’ but 3 weeks later I still haven’t even received an acknowledgment. Totally disappointing experience from start to finish and I will not use Halfords again.