Unreliable and at times incompetent. Sent my bike in on a Friday afternoon for a rear hub service and was promised it would be complete by Sunday morning. Upon arriving on Sunday morning nothing had been done. On a separate occasion I sent my bike in for new bar tape, the tape started to peel off the bike within 3 days of usage. However they did fit a new cassette and chain for me as I waited (about an hour) which I though was very efficient service and the parts worked perfectly well. Overall cheep, but unreliable. Sometimes service can be good and at other times I can be abysmal.