Having had a failure of my driver side indicator lamp on Sunday afternoon I looked on line for suitable bulb replacements. I also checked YouTube for the method of indicator replacement on my vehicle, a Honda Civic Hatchback, 2006. Bearing in mind I am 73 years old, having looked at the YouTube replacement method which entailed removal of both front wheels and the removal of the tyre well protector to access the bulbs I decided to check if Halfords would replace the bulbs for me on this vehicle. I checked with their online chat service to confirm that both bulbs would be replaced at a total charge of £17. In view of the labour involved at my age, I decided to order the service there and then and payed the £17 (£7 for the bulbs and £10 fitting charge) . My wife and I duly arrived at Halfords, Greyhound Park, Chester, the next morning, Monday, which is a round trip of 20 miles from our home. We presented our order to the Halfords “engineer” and told him we would have a look around the other stores while he carried out the work. I also advised him of what I had seen regarding of the tyre well protector to access the bulbs. He said there would be no problem. We duly returned to Halfords about 35 minutes later, expecting to see the engineer working on my vehicle. I estimated the job would have taken about 1 hour to replace both bulbs so fully expected to be told the job was not yet complete and to call back later, which would have been totally understandable. However, we saw the vehicle in it’s original parking space with no one in attendance. We assumed that the job was complete. We entered the store to collect my keys only to be told by the engineer that they could not replace the bulbs as the clips were seized and that we would need to take the vehicle to a garage for repair. I asked for a refund of my fitting charge of £10 which was duly refunded but decided to keep the bulbs, even at the inflated price so that any garage would not need to order them and I could supply, saving time. As you can imagine, I was extremely disappointed at the service I received from Halfords. In the past, in my younger and stronger years, I carried out much of my own car maintenance so when I returned home I decided to see if I could replace the bulbs myself rather than incur further garage charges. I jacked the vehicle up using my own trolley jack and removed both wheels. Yes, the push-in clips retaining the tyre well covers were covered in debris and initially difficult to remove. They were definitely not “seized”. I applied some penetrating oil to the clips and left them for a few minutes. They subsequently came out without difficulty. I completed the whole job in 1 hour 30 minutes. I contacted Halfords' customer services and related the experience. I asked why it was, that I, a man of 73 years, with limited vehicle experience, could complete the job in 1hr30mins that a young Halford’s engineer could not even remove a clip? "Is your bulb replacement service totally dependent on your engineer not having to get his hands dirty?????" I had supplied them with the vehicle registration number with the original order, from which they should have been prepared, considering the age of the vehicle, to encounter some problems, not least a certain amount of dirt and contamination. I was promised, on Monday, that the matter would be resolved to my satisfaction. However, I received no communication from Halfords' customer support until I e-mailed them twice. They apparently had no record of my call or any previous e-mails. I duly forwarded the original e-mail. I eventually received a reply apologising for any inconvenience in which Hafords' Customer Services informed me that their in store colleagues are not trained mechanics and therefore would not carry out any work on the vehicle if they were not confident that they would be able to carry out the work successfully. I suggested that it was unwise and unsafe to allow untrained personnel to work on any vehicle and that they should not offer any such service. I did not receive a reply! Not only did I pay over the odds for two indicator bulbs but wasted my petrol and time, eventually having to carry out the work myself. Halfords should have made it clear before I travelled that there was a possibility of not carrying out the work if they thought it too difficult as their staff are not trained mechanics. I would have cancelled the order accordingly. My advice : Don't use any Halfords' stores to carry out any work on your vehicle. They are not trained to do so. Customer Services always say they will pass on the feedback to the branch but do nothing to resolve the issue. Customer NON Service.