Had the worst experience buying a £1400 e-bike from Halfords, Croydon Willmill Road branch. Long wait to get the bike, then the battery was faulty, then they ordered a new one which took a few more weeks to arrive, then I asked them to fit a pannier wrack on it which they didn't have in stock... several weeks later I still have no bike and can't get any help from anyone, although they did take all the money from my account. I have spent hours on the phone trying to get help from the customer service team in South Africa but they are unhelpful and surprisingly rude. When you complain to the Croydon store, they just tell you the customer service team don't know what they are doing and blame the errors on them. Nobody seems to be accountable for anything, and problems don't get resolved. I'm still waiting for a call back to find out if my bike is ready but the South African team who i've just spent another 40 mins on the phone to have just said.. quote 'The Croydon store is still not accepting calls. Hopefully they will call you back this time but if they don't then there's nothing we can do about it'. Great, thanks Halfords.