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Darren Bell
I completed my order 11/5/2021 and thought great that’s a good deal. Every time I arranged a date and changed working commitments and social commitments I was dropped in by Halfords the morning of fitment. This went on several times until I asked Tyres on the drive if they could get the tyres first then contact me with fitment date as they said the supplier didn’t drop the tyres off on the morning of fitment. Tyres on the drive stated they could only arrange fitment dates and if the supplier does not drop the tyres off that day there is nothing could be changed they went onto say there was no guarantees this would continue to happen where they were cancelling me. I asked for a refund and after about 10 hrs of my time and phone calls speaking to several different call handlers and being promised over 3 weeks I would receive my refund. We are now 7/7/2021 and a call for over 45 minutes with no answers to why I haven’t received my money and once again promising I would receive this in 3 to 5 days however after speaking to a manager Melissa on the 1/7/2021 who promised the same information this whole experience has got me stressed and exhausted with still no £650 refund into my account. This is the worst service I have ever had in 48 years of my life and would never recommend anyone to use tyres on the drive and after being a customer of Halfords for decades I will never use the branches again. Deplorable Service
3 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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