Absolutely appalling customer service from the store management team all the way through to customer service. After allowing a bike to leave store not meeting current legislation, incorrectly fitting accessories and falsifying pre release checks I had to go to another store who were shocked and had to fix the issues of incorrect fitting snd the fact the bike was not fit to be sold as the gears weren’t properly connected. Customer device hide behind not acknowledging any of these points and saying we have offered a 30 Halfords voucher. I want apologies and answers and proper support but it doesn’t exist. Dedicated bike stores are more expensive but the service is worth it not having to fight and get what’s right.