Very poor service
Took my car for the Halford FREE air conditioning check. Arrived at the booked appointment time , told to wait. 50 mins later a staff member started checking the air conditioning with a gauge, 30 mins later said " that be £50" I mentioned the free air conditioning check and he said I've regassed it . To be fair about the matter I agreed to pay the £50 but he should asked me. Next day air Conditioning stopped working so I phone the manager who said he will book into their auto centre down the road where they fix the leak and regas at no further cost. I phoned the auto halfords and checked my car booked in and was advised it was booked it but the check for a leak and re gas would cost, hence complete lie from the customer service. The centre also said their retail halfords stores are rubbish don't know what their doing. Wow!!! I phone the manager at retail store and he said bring car back in. He put extra gas in and we left. Week later air conditioning was not working hence clearly there is a leak. I wrote a complaint head office with no reply, I sent 3 letters until finally manager phoned me and AGAIN asked bring car back in 4th time. Went back 4th time and demanded a refund . The manager insisted there no leak, I said why is the gauge reading low and it was filled the gauge showed high... I finally got a refund but it took 3 letters , 4 trips , 6 hours my time, fuel and some debating. Unfortionately no one from head office bothered 9phoning me. I've shopped at halford for years for my boat and car but after this experience I vowed to never spend another penny in a halfords stores. Its all about money , their no service and their knowledge of cars is appalling
3 years ago
Halfords has a
2.5
average rating
from
1,330
reviews
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