In April 2021 Halfords had a promotion whereby if you made a purchase in the store you would get a voucher for a free MOT which was valid until November 2021. I made my purchase and asked for the voucher, I was told it would be emailed to me. It never arrived, Over the next month or so I phoned the number on the receipt several times and was assured that they would pass my details to the store manager who would call me by the end of the day. They did not phone, ever. I also visited the store where I made the purchase (twice), again despite promises nothing happened. This went on for months, not once did they contact me. I finally demanded details of their complaints department an sent an email. They sent an arrogant, bordering on rude reply saying that the offer had expired in June 2021 and they would not be sending me a voucher. I sent them written proof that the promotion stated that the offer was valid until November 2021. They are now ignoring my emails and refusing to honour the offer. Their customer service is appalling and they deserve to be shamed for their action (or lack thereof).