Wanted a car trailer, halfords no longer keep them in store so had to order online. Promised delivery on the 30th August, no delivery. Phoned helpline/customer service number (Indian call centre) told to ring day after if it hadn’t arrived. No trailer so rang again to be told it was with the courier and would be delivered on the 3rd. Rang courier and they confirmed, had text message on the 3rd saying it was delayed, rang the courier and they said they don’t have the item in their warehouse so can’t deliver it, rang customer services again and got told it was with the courier!!!! What an absolute joke of a service!!!! Told them to cancel the order and return the money, had to wait for a ring back and got told it was too late to get it cancelled but they would see what when wrong and get it cancelled but could take over a week for my refund….. have cancelled the transaction with my credit card company and will NEVER use halfords again as absolutely shocking service