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Anonymous
Absolute worst service. Booked a battery to be fitted at my property. Paid extra for a time slot. Which they missed, they don’t call to let you know or keep you updated or anything. No courtesy call. Had to call at least 7 times. Each call at least 10 minutes before you get through to customer service but generally worse. The advisors although friendly and attentive are very unhelpful. They have no access to the technicians so are themselves unable to tell you anything in regards to eta or why the technician is late, which is ridiculous. So then they try to get in contact with ‘the Hubb’ who again are unreachable even by Halfords staff?!!? Halfords is a big company worst service. It’s ridiculous how they are unable to reach each other. WORST SERVICE, incredibly frustrating. How is there not a systematic procedure in times of emergency? This may not be something that happens often but not worth the risk if it does. Look elsewhere.
2 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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Alice, Customer Support

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