This is a conversation I have just had with a member of Halfords via online chat. I've been told I need an appointment to attend the Autocentre, the same way I did when I had my lights fitted. I couldn't just turn up. This staff member advised otherwise. I'm utterly appalled at the attitude and threats made by this idiot. This person did not want to disclose where they were based in order for me to make a complaint and instead resorted to threats and warnings about ending the conversation. Spent the whole conversation arguing back. This was after having the most horrendous phone call to someone who couldn't speak clear English. Tyler:Hi, my name is Tyler. How can I help you today? Tyler:Welcome to Halfords Live Chat, you are through to Tyler. How can I help you today? Me:Hi, I purchased 2 headlights and had them fitted by a Halfords store. One of the headlights is now faulty. I'm looking to arrange a time for a Halfords member of staff to fix it? Tyler:Oh dear! So so sorry about that. Thank you for bringing this to our attention. Tyler:In this regard you would need to just go down to the store for this. Tyler:As you do not need an appointment for this. Tyler:This is a walk in service. Me:I was told I would need to book an appointment at an Autocentre. This would be to replace the bulb if faulty and to look at the wiring if it still wasn't fixed. Tyler:I understand however please do see what I have advised above Tyler:You do not need an appointment at the store for this. Tyler:If you are needing to contact the autocentre you would need to contact them via phone. Me:Tried the phone option and it was horrendous. No one spoke English. Tyler:that is not possible, you might have phoned the wrong number. Me:Well I'm telling you it is possible because I experienced it. I definitely phoned the correct number because I wasted 40 mins on the call. Tyler:If you have contacted Halfords it is impossible to get through to somebody who does not speak english. Me:I hope you are right about not needing an appointment. Can I ask where you are based? Tyler:As all our members are fluent english speakers. Tyler:I am at the head office. Me: Which is where? Me:What City, country? Tyler:Also for the sake of progress what is your post code so that I can provide you with the correct contact number? Me:Can you answer my question? This isnt helping. Tyler:How is this not helping? Tyler:I am wanting to help you by providing you with the number to contact the autocentre so that you can get your light bulbs fixed? Me:Im very capable of finding the number. Its on google, and I already called it. Can you answer my question? Tyler:However you are not providing me the information required to steer you in the right direction also if we do continue to go around in circles I would need to terminate the chat. Tyler:I am wanting to help you by providing you with the number to contact the autocenter so that you can get your light bulbs fixed? Tyler:Could you provide me with the post code? Me:This whole conversation is being recorded. Your only making this worse for yourself when I submit a complaint. The fact that you can't even answer what City or Country your speaking form is appalling. Tyler:we are going around in circles. Tyler:Also I would need to terminate the chat on this basis. Me:Yes we are, and you are supposed to be customer service. Me:That's fine, making threats now and still not answering my question. Tyler:As I have now tried to help you however you have failed to provide the information so that I could provide the auto centre details for you to get your bulb sorted. Me:Absolute disgraceful service. Tyler:I have now warned you on two occasions, this does appear that you do not want help so I will be terminating the chat on the basis that we are going around in circles. Me:Answer the question, what city and country are you based? Tyler:Where we are based is irrelevant to getting your light bulb fixed. Me:You have 'warned' me have you? Another threat. Shocking way to speak to a customer. Tyler:Chat terminated