I visited The Wellingborough store today to see if I could have some inner tubes fitted on to two bikes. Jut, the fitter, was excellent and did the job straight away. He got the bikes out of the car and into the store. He then asked another colleague to help me get one bike up the stairs while he took the other. This colleague (a lady) was very obliging and cheerful. Jut fixed the bikes quickly and efficiently, whilst taking care to make sure they were safe, also putting a chain back on where it had come loose during the car journey. He put the bikes back in the car very carefully. He was pleasant and helpful throughout and I can't recommend him highly enough. The only part of the experience that I found a little bizarre was having the bike repair section on the first floor, although I understand there is a lift available. An excellent customer service experience.