DANGEROUS PRACTISES ALERT.
My partner handed in her car in for a service, engine clean,and wheel balance cost £234.94.
While waiting for the car she received a phone call from this branch to say that there was an excessive oil leak under the bonnet ( fairly typical place for one ), and a pin missing on ' rear brake shoe'. Estimated cost to repair + £600. Ok let's get to the branch and see what the problems were??? Extensive oil leak, couldn't show us as they can't find it???? No evidence of oil leak on the engines, surrounds or ground even, remember excessive??? Then suggesting, they could not fix the oil leak and to take the car to another garage??????
So with all trust and credibility gone, and crystal clear this was a con/scam ( Nationally this company is famous for this), my partner booked into a local, proper garage, she paid for the service and collected the car.
Ok this is where things got dangerous:-
As soon as she started to drive the car, a loud noise was coming from the rear of the car, which was not there before. Sensing danger, she took the car straight to the proper garage.
Findings from the garage:-
The 'missing pin on the rear brake shoe' was actually a damaged pin which was clearly caused when the wheel was removed.
The car was in a very dangerous, non road worthy state, and should never have been driven or released by any garage.
Extensive oil leak does not exist, and some other advisories were phantoms too.
Both paperwork from Halfords and the local garage have been passed to the regulators and Halfords head office and investigation is on going.
2 years ago
Halfords has a
2.5
average rating
from
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