***HALFORDS SUPPLY BIKES WITH BRAKES THAT FAIL, AS THEY HAVE NOT BEEN ASSEMBLED CORRECTLY***. £400 bike purchased and delivered with little to no fluid in the hydraulic braking system. Extremely dangerous scenario as brakes partially worked and failed during use. Despite being delivered faulty and raising this with customer services I was advised to RIDE this death trap to the store at the risk to myself and the general public as the delivery service CANNOT uplift the bike!! How can a delivery service function without the ability to return/collect faulty items. Over 11 hours spent on the phone and twice waiting at home for a local store employee to collect which on both occasions failed to turn up (no phone call/email NOTHING). Store staff and online staff blaming each other for the above with no solution forthcoming. A replacement could have been sent and the faulty bike returned in the replacements packaging but NO; Halfords would not do this as this would mean I would have 2 bikes in my possession - despicable and well outside of consumer rights. After finally having enough of my mistreatment I finally asked for a manager and was refused by Elaine on customer resolutions - who btw, hung up intentionally and ignores any emails sent to her, unbelievable. This has to be the worst customer services experience I’ve ever been through and I still have a bike (Carrera Hellcat) with no brakes. NEVER EVER buy a bike from this company if you value yours and your family’s safety and i have over 2k’s worth of their bikes in my garage but never again. Their head office phone number forwards to a voicemail that is unsurprisingly full. My next step will be an ADR with the retail ombudsman -please if you’re reading this; learn from my experience, this is not the same company I have used many many times over the years.