My battery failed the day before Christmas Eve. A family member came out and jump started my car and followed me to the braintree store to get a new battery. After a short wait a team member checked the battery type and identified a suitable replacement. Unfortunately after fitting it became apparent the the radio needed a code entering. Now previously at another store on a different car I was told that this would not be necessary as the radio would not be affected due to they fit the battery. But not this time, so no code no radio and no solution offered by halfords. I was told to simply contact my car dealership and they would provide a code. After completing the online request a code was purchased direct from renault, opps it appears the stero was not the original. Giving it some consideration I called halfords customer service team and explained the problem. Followed up with 2 emails and to date no response. I have called today and expressed my concern on the poor service and suggested that it was working before halfords installed new battery and that I had trawled the website for terms and condition and could find no disclaimer reference battery installation. I have been assured a response will be forthcoming. Poor show halfords you should make it clear in your Ts & Cs if you are not going to offer a complete service. Travelling over the Christmas period with no stero not good