Horrible customer service, waiting over a month for a product and service I cancelled (with plenty of notice) so never received, spoken to several online agents who have promised serval things (such as my refund being processed) that have never happened, emailed my complaint to the resolutions team, no response after 12 days. Still waiting for a response even after an online agent assured me they would have someone look at it so I would get a response in 48 hours, 48 hours have passed and nothing.... It's £20 I need refunding, that's it, not sure why it's so difficult