I ordered online an on/off battery and fitting at your Stockton store. I arrived and explained what I was there for and the manager immediately said did you book with us or the auto centre, which confused me as I booked it with them otherwise I wouldn’t hav e been there,4 staff were present, there was no, can I help you from any of them. I was asked my name etc which they already had, I relayed it all to them. The girl who fitted the battery then just walked out with the battery and walked outside without any indication, she then got me to move my car to bay to fit it, I wasn’t sure how to pop the hood, she got impatient with me and stormed over to my car door and popped it with a look of disdain. she then complained that the car was too high for her to do it but persevered. I was unaware I then had to have it electronically connect, I’ve since found out from a garage that she should have explained that or at least guided me to get it done. The whole experience was very poor, I won’t be returning to have any of their services or products at any point in the future.