If I could give HO STARS AT ALL? I WOULD! What a complete joke of a company! On 26/08/2022, I purchased a front & dash cam package to be fitted at my home on bank holiday Monday. I thought it was strange that the Bolton store was emailing to pick up the equipment from them, which I did on Friday after work. Only to be told at the counter that I could only have it fitted at their store the earliest date would be next Friday and they required my car for two hours, they told me to ring Halfords Customer Service. The next morning on Saturday 27/08/2022 I did & waited on the phone for over an hour, & was told they could NOT FIT THE EQUIPMENT AT MY HOME, I was promised a return call from the manager WHICH NEVER CAME. So I purchased another set of the same dash cam equipment for a second time with a fitting slot of Monday 28/08/2022 and returned the first to the Bolton store later that day for a refund. The fitter arrived early and worked on my car for about an hour at my home, he rang the doorbell and said he COULD NOT FIT THE EQUIPMENT & I would have to the Bolton store because he COULD NOT FIND THE FUSE BOX! He had fitted the front dash cam on my windscreen which did not work & all the rest of the equipment I had purchased including empty boxes were in the front passenger foot well. He drove off & I then rang customer service who offered me a £85.00 fitting refund but could not do anything else until they had their equipment back! They could only do that when I could be fitted in and they were busy on other jobs. IS THIS HOW A CUSTOMER SHOULD BE TREATED?
2 years ago
Halfords has a
2.5
average rating
from
1,357
reviews
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