Unable to provide replacement battery and charger for Coyote Connect electric bike purchased from Chester Greyhound store six years ago. This makes the bike now unfit for purpose. The staff at the store were polite and considerate but helpless because of the lack of backup in the system. The charger literally exploded on connection to the electricity supply. Fortunately I was unhurt. Subsequently After numerous visits and conversations . I was told they could not do anything for me thus making the bike absolute although mechanically sound. Because I am 86 years old the powered support was necessary for me to enjoy cycling. A huge disappointment and clearly no service support available for a bike bought for £599 six years ago. A very indifferent response from Halfords.