Thank you for your prompt response Harriet. To be honest I’m not interested in having the store manager call (Damien) I believe? The fact is your customer service representative who I called at 15:21 hrs today put me on hold could not find the order details spoke to the store and passed on my details mobile number so the store could call me back. At no time were we emailed or phoned with an update on our order. Then Damien made me out to be a liar by saying that’s not what they do and they’ll just tell you your details were passed on. I wholeheartedly believe that my details were given to the store and no one could be bothered to call me. If it’s true that there are issues with your IT systems they should be resolved. It was excuse after excuse and rebuttal after rebuttal with no apology from Damien. Who incidentally was busy laughing and joking with two female staff and not paying attention to customers when I entered the store. Entering into a conversation with the store manager will not resolve anything. He can email me if he chooses. My time is precious I spent a considerable amount of time which was wasted on phone calls and now replying to this email.