We purchased an electric scooter and the mud guard broke after hardly any use returned it to the burton on trent store which the technician said he would order the part and advised us we could still carry on using the scooter even though there was also no light on it as its fixed on rhe mud guard .I got a call the next day to say the part was out of stock untill end of march 2023 which means we have to wait 4 months .no alternative was offered even though we were advised we could carry on using the scooter with no back light .rang customer service 3 times to be told it has been passed on to another team this was passed over on the 14th of November its now the 29th rang today they would not put me through to the customer complaints department promised a call today .Guess what no call absolute diabolical service one very unhappy customer also asked to speak to the manager of the store who I was told couldn't speak to me as he was too busy on the till