I left my bike for service at Halfords St Albans and I was told that next day somebody will give me a call and tell me what needs to be done. Nobody called me next day so I tried to ring them several times but nobody picked up the phone in bikes department, after multiple attempts and wasting several minutes I gave up and rang them next day late afternoon. This time I was told that somebody will call me back but after waiting for half an hour I decided to rang them again and demanded answer. This time somebody asked me for all bike details one more time and finally I got an answer. I was told that bike mechanic will look at my bike in a week and call me back. So instead original one day of waiting time I was told to wait for total of 9 days just to be told what's wrong with the bike. I was worried that if it take 9 days to just take a look then how much time will it take to repair it... I couldn't afford waiting for so long because I use this bike for commuting so I took my bike and brought it to a local bike shop. They rang me next day and fixed the bike the same day. I'm not sure if customer service in all Halfords stores is so pathetic but I strongly advice to avoid any bike service in Halfords St Albans unless you can wait for few weeks.