Booked windscreen repair and Duxback for windscreen on 18th November 2022. Plus visit cost. Came to do work as requested on the day. Hence 1 star. Was warned before carrying out windscreen repair that it was at my risk if the windscreen broke. Not told that at the order. Repair done but can still see where it is. Luckily not in important part of the windscreen. Fitter could not do Duxback as did not have any in stock. Gave it a couple of days to see if they would contact me. Nothing, so phoned customer service. They checked my details and confirmed the fitter had recorded the Duxback was not carried out and someone would phone me. 6th December 2022 and no return phone call so I phone again. Speaking with a pleasant person with South African accident who goes through my details again and has to speak to someone else; leaves me on hold saying she will get back to me in a moment. After hanging on for 15 minutes I get asked to take a survey. The first two questions I answer must have made it clear I was not happy so when it came to "would I recommend Halfords" I was not told which button to press to say yes or no. I assume they thought I would try to guess a number and press the "yes" button by mistake. What button was I supposed to press Halfords? You can't even get your questionnaire questions right, so little chance for the rest of us. Nobody has called me back yet. I suppose it is small claims court for my refund!! Interesting to see above that 41% of reviewers recommend Halfords. That means 59% don't!!