I booked an at home appointment to change my battery I did this by phone to confirm that they can fit it to my Defender - all was well and the appointment booked and confirmed twice by text and email. Today they should have arrived but didn’t - no phone call to say why not and after calling for the 2nd said it’s not a battery that they can fit at home. Then why was I not told this at the time of booing it with a human being ? I have no means of transport to work tomorrow and had to take a half day off work to wait in for an appointment that never happened. Absolutely appalling service and total lack of customer service they clearly do not care about their customers ! Craig Reilly YOU HAVE BEEN WARNED !!!!!!!!