Whenever I go into these stores, they never seem to have a working tablet to find the right parts for your car. When they have on that work, it turns out it’s all the wrong parts for your car! The only way to find out is to purchase the wrong parts, try them, come back and return them and keep digging for the right parts. When you want to ask someone a question, the few staff that are working are always run off their feet and your stood for an hour waiting. When getting something fitted, it’s also the same story! Waiting for an hour and then finally when they get to you, they struggle for another hour. I decided to sign up to their membership scheme to save a few quid. I was not sure if I would get much use out of it and so I only signed up for a monthly payment scheme. When I signed up the cashier said I should use it right away! Great, saved a few quid and got free fitting. A few month on, I am annoyed by the customer experience, lack of knowledge on cars and queue times for anything so I decide I want to cancel. When I head to the website, to my surprise, I find no way to cancel. I try their only chat portal “chat to an expert!” And am met with a generic automated reply robot. I eventually get annoyed with this and decide to call them. I now find out I have been signed up to a 12 month contract with no way to cancel it. I’m not even able to pay to get out of it! The only way to cancel would be a 30 day window in a year from now. I would have to remember that I am paying a monthly payment, call them up and argue to cancel my way out a contract I never knew I was signing up for! I have since called them several times trying to figure out a way to get out of the contract but it seems the only way, is to take them to court. I have tried to raise complaints with their customer service team but am met with generic replies and copy/paste of scripts and terms and conditions (which are hidden in their site). Utterly appalled at the whole experience and will never shop their again. I’ve spoken to all my family and friends and have told them of my experience and they will be doing the same.