Wish I had read some of the reviews for Halfords first! I went into branch to buy a roof rack and after checking they said they only had two parts of the kit in stock and would have to order in the third part. they said it should be in the branch the following week. I have spent two days trying to get an accurate update on where the part is. The guy in the shop gave me a direct number to call the branch when I paid for the goods. I called the shop for two days before i got a pick up. I also called the help center but they did not know and said the branch would call me. After the second day, I got an answer on the phone when I called the branch. They told me they did not know when the part would be in but would call me!