regarding Slough branch: needed to get a simple fluid flush - should of taking no more than 40 minutes to 1 hours. my car was booked in for 8.30am. at 11am my car still had not been seem to..!!! I was told in 30 mins they will see my car - they said the same thing 30 minutes pervious to that. after been kept waiting for 3.5 hours i had to walk home, 45 minutes journey as my car still had not been seem...!!!!!! - instead of giving up a few hours work, this resulted in me losing a days work, was very stressed out... my car had been pushed a side for other work to be carried out... not fair... if they were honest with me i could of made other arrangement...