I ordered a bicycle tyre from the local store via the website. It was in stock and the order was accepted. My wife went to collect it an hour later as instructed and they knew nothing about it. After some investigation, they found the order, picked the tyre, she paid and left. On arriving home, the tyre was not the size I ordered. I telephoned the store and after a few minutes checking stock they told me that the size I wanted was not in stock. I asked when it would be in stock. They advised that they didn't know but they were getting a delivery tomorrow, that might contain the size I needed but they didn't know. I opted to return the tyre. However, when offering the receipt and the tyre for a refund was told that the actual tyre and the receipt were not for the same product and therefore a refund was not possible. It was refunded 5 minutes later after an exchange of views. Shocking place.