Our initial first visit was good. Staff member talked to me about a specific bike which he asked me to point out on his screen. He spoke to his manager and offered to put one together for us to see and try advising us to come back later in the week. We revisited on Saturday and after a 25minute wait were told it hadn't been done! That was it! They were obviously under pressure to serve an ever increasing queue of people but as we had revisited especially and I had seen the item boxed on the shop floor I asked if we could open the box to have a look. He walked us over then promptly engaged in a conversation with another member of staff completely ignoring us. We stood awkwardly waiting. The other member of staff explained that his colleague was needed elsewhere so he would take over. He then said he just needed to serve some other people first and he would come back. We asked if we could open the box in his absence and he agreed. We didn't see him again despite being in the store another 10 to 15 minutes. We walked out and went to another retailer. Talk about making customers feel worthless, and a burden. WE WANTED TO SPEND MONEY! There are 5 in our family but none of us will be using Halford in Colchester ever again for our cycling , camping or motor needs. I'd only shop at another store if I couldn't get the product elsewhere! Staff up, train up and wise up Halfords. There is now much competition and you cannot afford to be complacent just because you are well known.