Halfords (Charlton) is the worst store I have ever come across. After ordering an expensive road bioke and taking their recommended extras, pump, water bottle and cage etc. I received a sms telling me when I could collect the bike. So far, so good. When I went to the store, within half a hour of receiving the sms, the guy that sent it (the same guy that took my order) wasn't there. So, I was dealt with by a female assistant. This is when things started going wrong. First, she messed up my "interest free" credit application and it was rejected. No problem, I paid with my debit card. Just before I paid, I noticed something else on the invoice. There was a charge of £6 for a "Taster Pack". I told her that I had not ordered such an itam and didn't even know what it was??? She then told me that everybody gets one. I then told her that I did not want whatever it is. She then told me that I can have it for free and that she will take the £6 off my final bill. What I discovered, when I got home was that the "Taster PAck" that the store tried to charge me for is actually "free" and clearly states that on the pack. It is given away by a company called High 5 and contains half a dozen samples of energy supplements, definitely not worth £2 never mind £6. Problem two then came about, when I got home. I had "opted out" of marketing emails and yet they were in my inbox when I got home only one hour later. I unsubscribed. I also noticed when checking my receipt that I was supposed to get a "free" six week service but no date had been entered. After unsubscribing from their emails, I reveived another one, from a marketing comapny, doing Market Research for Halfords. I mentioned the problems and ticked the boxes for Halfords to contact me, gave my mobile number and have since heard nothing. In addition, the pump I bought is absolutely useless for a road bike as it fell apart on the 1st use. It appears that it cannot cope with the high pressure of the tyres (between 100 to 110 psi). I then emailed Halfords Customer Services and complained. The least I would have expected would have been a fob off but they didn't even have the courtesy to reply or phone me to fob me off. The six weeks free service would be due today and still no contact from Halfords. This is clearly a case for Trading Standards as Halfords are misleading customers with clains that they will get a free service and charge £6 for a free (sample) product and intentionally mess up credit applications so the customer has to pay cash. They are more concerned with selling extras than making the customer happy. Never again will I buy from Halfords (have recently bought a set of spare tyres, lights, inner tubes, afoot pump (to replace the useless hand pump etc. etc and have so far spent over £100 and not a penny went to Halfords. I am now recommending, to others, that they use Decathlon, Amazon or their local Independent cycle store for their purchases. Keep this bad attitude towards customers, after they have made the large purchase (bike) and you will soon be the next UK company to go into receivership. They are plenty of competitors left for customers to go to and they can certainly save a lot of money using Amazon as Amazon's prices are far cheaper than Halfords. Had I ahd the option, I would have given Halfords a rating of minus one star but sadly that option is not available.