i bought a bike for my three year old granddaughter, the store that i bought it from could not assemble it as it was a Saturday! they told me i could take it to another store close to where i lived, my granddaughter was very upset as she wanted to take it home and ride it. the first opportunity i had to take the bike to a different store was the following Wednesday, i checked first online and it had 'usually quiet today' so o made the trip to the store, the bike department was up the stairs, i have arthritis and asked if someone could carry the box upstairs for me. the assistant went off and tried to find someone, but came back and said no one was available, i struggled and carried the box up stairs myself. I ask the assistant if someone could please assemble the bike, she came back and said it would be possible to assemble the bike until the following Monday, remember i took it in on Wednesday. I asked to speak to the manager, who regaled me with his tales of woe, two assistants on holiday one on leave, fifteen bikes to assemble blah blah blah, i told him my granddaughter was only three and was desperate to have her bike, he then said to me, thats your problem, children cannot expect to have something just because they want it!!!!!!!! I told him that in that case his staffing issues were his problem and not mine, Halfords clearly state that if you buy a bike before midday you can have it assembled that day, we did not get that service on the day we bought the bike and i wanted the bike assembling asap. I was told that if i had bought the bike from that store i would have had it assembled by now, however this new bike was going to be treated as a repair!!! I was lost for words i left the bike, as it needed to be assembled and left the store. This service is appalling, i will certainly think twice about buying anything from Halfords again.