Halfords cold-called me (having been a customer over previous years) offering MOT & Service. Agreed to book on basis of price of £160. 10 mins later they call back saying they had input wrong customer details in computer (Data Protection Act?) and price would now be £180. Agreed and kept booking. Took car in to Halfords, BARKER STREET, NORWICH branch, WHICH WAS IN GOOD WORKING ORDER WITHOUT ANY PROBLEMS at appointed time and was met by a male person (who I believe is the new manager) who inflated the price up another £22 which they had 'forgot' to include in the quote and took great glee in informing me there is no appointed time and its just a 'drop off time'. I noticed this happened to several other customers so it appears to be a deception Halfords use. Left car with this outfit and unexpectedly received a call saying items of work needed to be done as it had failed MOT being brake discs & pads and wheel bearing which would come to over £700 i.e. a total rip off. I agreed as felt held to ransom to get MOT completed. Paid in full thinking all of the 'required' work had been done. Later after I had left the branch and got home I noticed another alleged problem with a 'broken breather pipe' had been noted as 'requiring' work. However, for reasons only Halfords can explain, they did not even mention this when I picked car up, despite paying over £700 for the other work which may not even have needed to be done. Next day I discovered exactly what this unprofessional had done. Was driving and noticed SMOKE coming from under the bonnet and TOXIC FUMES into car. I had to call the RAC who identified the problem as being a broken breather pipe. IT IS CLEAR FACT THAT HALFORDS BROKE WHILE CARRYING OUT THE SERVICE. RAC, in a brief look at my car, also noticed other issues which Halfords had not even spotted at the service. I made a complaint via email then chase up phone call to their contact centre. Halfords staff were rude, arrogant and did not want to know about putting right THE DAMAGE HALFORDS HAD CAUSED TO MY CAR or the other issues raised with them and FAILED TO PROVIDE ANY ANSWERS. I was lied to and told manager would call back but they did not do so. You would have thought at the very least they would have apologised, if only for the danger & distress, they caused but unfortunately no such apology was forthcoming and I even had some charmless man put the phone down saying he had nothing further he could say and other customers calls were now important. They have ripped me off, damaged my car (which will now cost even more to put right and will have to take to a proper professional garage). THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This will now be a matter for Trading Standards and further action. PLEASE BE AWARE AND DO NOT TAKE YOUR CAR TO HALFORS AUTOCENTRE, BARKER STREET, NORWICH - THEY HAVE PROVEN THEY DO NOT LIKE PESKY CUSTOMERS.