Wanted to purchase 2 or 3 cycle accessories from the Olive and Orange Orla Kiely range, which aren't cheap! None in my local store so checked online and no stock of the pannier bag I needed, tried phoning customer services for an hour but no answer so emailed and enquiry which they didn't respond to until the following week telling me what I knew already - they are out of stock!! No offer to let me know when it becomes available again, no offer to check local stores, nothing! Waited a week for that! So annoyed I'm going to leave the whole purchase now, it's taken away the whole appeal of buying them in the first place!!!