I had a deeply unsettling experience with Halfords' mobile fitting service, particularly with one of their mechanics, during my appointment on 02/05/24. The mechanics behaviour was unprofessional and outright harassing, making me feel unsafe in my own home. From the moment he arrived, his frustration and aggression were evident, questioning whether his inability to find my property was my fault and attempting to provoke me with his remarks. Once the job began, his inappropriate comments about my appearance persisted despite my discomfort, creating an incredibly uncomfortable environment. He made comments about my body, kept saying I was beautiful, doll like and questioned how I was single. I will add that I am a younger woman and he is a much older man. When my friend came down to check on me his aggression escalated, making suggestive remarks and displaying aggression towards her. He refused to carry out the work if she was there. Even after the service was completed, he continued to make unsettling comments, further contributing to my distress. Furthermore, the response from Halfords' executive office was disappointing. Their reply was a standard one, and they cited staff confidentiality as the reason for not providing an outcome, so therefore I doubt I will be hearing from them again. Additionally, prior to this appointment, there was a previous instance where Halfords failed to show up and didn't bother to call. This pattern of poor service and lack of accountability raises serious concerns about Halfords' commitment to customer satisfaction and safety. I strongly advise others to think twice before engaging with their mobile fitting service.