A Masterclass in Messing Up My New Bike! (And Ignoring My Emails!) Absolutely awful experience with Halfords! I ordered online an eBike and accessories on May 1st and was told on May 6th it was ready for collection. However, just on May 11th, they informed me the bike's battery was defective and I had to wait another week for a replacement. This delay cost me £37.10 in extra transportation. When I finally went to pick up the bike on May 17th, it wasn't assembled as requested and promised on the website. The staff member, Ronnie, damaged the rear light during installation, causing a panel error. He promised to fix it but never followed up. I had to remove the faulty installation myself, and other parts were installed incorrectly or not at all. To top it off, I couldn't return unwanted items and ended up with a helmet that doesn't fit. Despite emailing customer service 11 days ago, I still have no resolution. This has been a complete nightmare. Avoid Halfords at all costs!