I left a rear cycle wheel for my Cannondale at your York branch on 05/06/24 with the instructions to get a new wheel as mine was damaged and just swap the cassette onto the new one, but keep the old one for me as I hadn’t taken the reflectors off it. Your staff had to call me later with the cost as the lady serving me didn’t know the password to get a price out of the system or check stock. When I collected the wheel on 08/06/24 the old wheel had been disposed of and whilst the cassette had been swapped as requested a new inner tube and tyre had been fitted which was not requested. I also noted that the new tyre was 700C X 28 when I would normally use 700C X 25 and that whoever fitted it hadn’t even added the valve cap or lock ring to the inner tube, fortunately I have plenty of these. This I would just put down to being careless or lazy I had to take the wheel as it was needed, but I can see it being a problem in bad weather as the those extra 3mm on the tyre will bring it very close to rubbing on the rear mud guard. The rear wheel is also unbranded and I can find no trace of it on your website under 20196560565503550 or WLC7031 so it is impossible to do a price comparison on it and find out what others are charging in store or online. You do seem to have much cheaper wheels available online. Whilst I’m glad to be back on the road, I’m most displeased that extra parts have been supplied and fitted when not requested costing me £20 more than expected. Things are expensive enough without being ripped off for unrequested parts