I ordered a childs car seat, and paid a fee for next day delivery. They failed to deliver it eventually we rang them and they told us it would be delivered in three days time! We cancelled the order, and purchased it elsewhere. However three days later they delivered it to our neighbour. We rang and told them and they stated WE would have to return it. I explained this was not our problem, it was all their responsibility. They then disclosed they had not refunded our credit card when we cancelled the item and were not going to do so until we returned the seat that they had delivered to our neighbours, they said they would collect it but only from us and we had to go online and fill in a returns note! Further having wasted a whole day waiting for a delivery they expected us to wait another day for a courier to collect it. They seemed unable to understand as we had cancelled it three days before delivery it was not actually our problem. Paul Cook