I took out a motoring club membership £5 per month was going to buy a battery and take advantage of the free mot got told so much misleading information didn’t go ahead bought the battery elsewhere and had the Mot done elsewhere I cancelled the membership and asked for my money back 2 payments of £5 I have never had so much trouble trying to get hold of someone in customer services went into a local Halfords close to where I live spoke to a young employee what an amazing young man very confident and helpful he’s actually wasted at Halfords he would be a credit to any company his name was Rupert I then went into the store and spoke to Phil the manager another credit to the company who don’t seem to care about the customers he was so helpful sent an email for me as I could not get anyone to answer so frustrating I went back in to the store a couple of days after and said I hadn’t heard anything he then sent another email the next day I had my £10 refunded and the membership cancelled had I read the reviews before I would never have joined !! Thank you once again Phil the manager at Exeter Halfords Russell Way they don’t deserve staff like you who went above and beyond to help not a large amount of money but the total frustration of not being able to spk to someone forever grateful for your help and to Rupert lovely young man I hope you go far you would be an asset to any company it’s a shame it didn’t extend to the online route which was of no help or the live chat waste of time and the non existent customer service