Here’s a corrected version of your statement:
I purchased a Halfords Apollo folding e-bike and used it for just two weeks before the battery stopped working. I took it to Halfords Chingford for repair, and initially, they told me it would take one week. However, every time I called for an update, they kept telling me to wait, and now it has been more than 23 days with no resolution.
This is extremely disappointing—it’s just a bicycle, not a Formula One car, yet the repair is taking unreasonably long. The delay has already affected my daily commute and forced me to spend extra money on train fares, which cost me £6 per day.
Given that the bike was only used for two weeks before the battery failed, this reflects very poor product quality and an even worse customer service experience. What’s the purpose of buying an e-bike if I can’t even use it for its intended purpose?
I feel this delay is unacceptable, and I am deeply frustrated by the lack of communication and progress. Very disappointed very poor quality and services.
4 months ago
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