Ordered a car seat from Halfords on-line. The wrong car seat came through a couple of days later (wrong - as in age group) - not suitable at all. I was advised to send photographs of the wrong seat and a collection date was advised. On this day the wrong car seat was to be swapped for the correct one. The car seat did not arrive, I was given another date, again it did not arrive. I then suggested, I would go to the store myself to swap the car seat. I was told that the correct car seat would be delivered to the store. Again there was no delivery to the store. After being advised to cancel my order totally (this had gone on for 3 weeks ), I was told that I could not have a refund until the first car seat was collected. However, collection could not be arranged until 4 days after my call. What an appalling service!!! I would never recommend on-line service to anyone. Still waiting for a refund - so I might get the chance to buy a car seat so my child can be in the correct car seat for his age and size!!!! Disgusted