I went to my local Halfords branch(Ormskirk-Store 0353)) at 1720 to enquire about a job I wanted doing on my bicycle. The repairer,Kev,gave me a quote for replacing the gear cassette,and agreed to do the job if I brought the bike in ASAP. I went home to get the bike and returned to Halfords at 1820. Kev had the cassette replaced by 1845- how's that for customer service?! It's also typical of the prompt service I've had at Halfords Ormskirk branch over the last 3 years or so. I love the fact that the Store's opening hours facilitate this sort of activity from my point of view. Thanks again,Paul.