cycle mechanic's have a very basic knowledge of servicing all bikes, and no experience of servicing high end priced bikes bought from the stores. mechanic's are never available in the stores to fix small problems when you really need them the most. even if you have a cycle to work package or servicing deal with Halfords. they have a very basic knowledge of parts and despite selling expensive bikes some parts for these bikes are not available or they don't stock them. and these problems go right through the stores from bikes to cars. I bought a bike on cycle to work scheme as I cycle to work every day, with out my bike I don't get to work, I don't expect to buy a service package to be told come back next week and well have a look at it for you .I've also been sold wrong parts even sold the wrong cd player for a car, and told that parts are not available and discontinued for bikes, I now do all my own servicing because I've been let down by Halfords to many times. useless staff springs to mind. I use wiggle, chain reaction, and others sites now for parts and accessories. Maidstone and Chatham have the worst inexperienced staff I've ever encountered in any retail store.