Purchased online - got delivered and found it to have a broken spoke. I don't live close to a store so I sent an email - got ignored, sent two more and finally got a reply. Its been over a week and after spending 3 days waiting for a courier to collect faulty wheel I am told that they have to collect the whole bike and I have to package it up. I no longer have the packaging as I was never told the bike had to be returned not just the wheel. I still have a bike and not able to use it. I am now told by the more than useless customer service I have to return the bike to a not very close store to get it resolved. This bike was poor quality but the customer service was the worse I've ever had. I will never purchase anything from Halfords or recommend them to anyone