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Mr James Knight
I recently had major service carried out by Halfords to a car I had recently purchased. One of the selling points for me was that the car came with many Halford's receipts for work they had carried out since 2014. These receipts came to some £1,500 including servicing and larger work such as the head gasket. In fact they had looked after this car for several years. I was happy therefor to choose them to carry out this extensive and expensive service to give me even more piece of mind. However within days of the work being done I had disk break warning lights flashing, My indicators failed as did my break lights and then whilst driving the car violently expelled all coolant causing the car to rapidly overheat. The Breakdown Engineer advised I take it back to Halfords as the integrity of the head gasket could be effected. It was and Halfords refused to fix the head gasket saying that the warranty on the work is non transferable between owner. They also will not admit that the damage had been caused due to the cooling system not been bled sufficiently during the service as suspected by the breakdown engineer. They were defensive from day one and stalled me for over a week before in effect telling me "tough" Despicable uncaring and disloyal company.
7 years ago
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