Booked the MOT with Leeds garage, had a phone call the day I should arrive saying that most of the staff is on sick and won't be able to do it. Re-booked for another time. Arrived and was told that they won't be able because the garage was burgled. I'm self employed and lost 4 hours of work. Nobody rang me to let me know. It was 4pm when I left Halfords and had 1 hour to find another garage to do MOT otherwise would be left without a car and loose more work hours due to not being able to drive to work. Refund has been issued but the customer care didn't care that I've lost working hours due to lack of communication. Offered 25% off next MOT (£7.25) where I've lost £100!!! Also what I found out that when you book an MOT online you have to pay in advance but it doesn't mean you are their customer. In their T&C there is a clause that you are their customer after they do a service, but until then they don't care. But you've paid for the services!! Also, when you want to cancel the appointment you are charged £10 admin fee, but if they cancel it, well they don't take responsibility. Poor service. Never again.