Bought a bike via cycle to work. Telephoned Halfords to arrange collection. They couldn’t find the bike in their Stirling store. Telephoned the 3rd party supplier (that was our job apparently)- it had been dispatched more than a week before. Telephoned Halfords Stirling – they searched the warehouse and found the bike. We went in to pick it up. They said we couldn’t pick it up as it had not been built. We pointed out that all it needed was to have the pedals fitted. They said they had to carry out a 20 point safety check and they were too busy to do it. We said ok we’ll pick it up tomorrow. They said next opportunity would 5 days away but they might be able to squeeze it in if we came back just before closing. I said well in that case if you can squeeze it in today we can pick it up tomorrow . They said if you aren’t going to pick it up today we aren’t going to build it today. This was said apparently without irony. I general have had good experiences at Halfords but I think this particular young woman needs retraining