Bought a turbo trainer which cost in excess of £200 purchase was made on line and by click and collect. Took advantage of interest free credit offer which is great as I now don't feel as though I'm paying for it. The website advised me to collect the item on the Monday after 4pm so I went to collect it showed the guys my email but the item had not arrived. They said it had been dispatched but not yet received they were extremely apologetic and with a little negotiation they offered to fit the trainer to the cassette on the bike. Not a job I could have done myself. There is normally a charge for this but the lad did it for free he also straightened a slight buckle in the rear wheel of the bike because of a slight inconvenience. Very pleasant and extremely accommodating. Cannot thank them enough fantastic team great service and very good priced deal when reviewed this product Halford had a good price with 11 months interest free credit.